If you’ve ever hired someone with a perfect CV who didn’t quite click with your guests or your space—you’re not alone. In hospitality, where human interaction is everything,

Let’s be honest—no one likes receiving complaints.
Whether you’re running the show or simply doing your best on a busy shift, hearing that something went wrong can feel like

Hospitality is often misunderstood. People tend to associate it with good food, polite service, and a clean, well-run space. And while those things certainly matter, they’re just the